Pursuant to art. 5 of Legislative Decree 185/1999, if the customer is a consumer, they have the right to withdraw from the purchase contract for any reason, without having to provide explanations and without any penalty. To exercise this right, the customer must send PRIMOS WOMAN DI DE CRISTOFARO FRANCESCA an email to primoswoman1@gmail.com within 24/48 hours of receiving the package. The package must also be returned, with shipping costs paid by the consumer, immediately after confirmation of acceptance by the company, arriving at the company headquarters no later than 14 calendar days from the date of receipt, paying the shipping costs. Finally, it is necessary to include all the fiscal documents inside the return package, such as: invoice, certificate of authenticity and receipt, as well as the signed anti-theft tag. This seal must not be removed or tampered with, prior to canceling the return; send the product to:
PRIMOS WOMAN DI DE CRISTOFARO FRANCESCA Registered Office Via dei Gladioli, 4 - 81030 Lusciano
Once we have received the aforementioned notice of withdrawal, if the procedure is not clear on the website, Customer Service will promptly provide the Customer with instructions on how to return the goods. In this case, the only cost will be the customer to cover the costs of returning the goods to PRIMOS WOMAN DI DE CRISTOFARO FRANCESCA. The goods must be returned intact and in their original packaging, complete with all their parts and without having suffered any damage. In the event of damage to the goods during transport, PRIMOS WOMAN DI DE CRISTOFARO FRANCESCA will notify the Customer of the incident (within the working day following receipt of the goods in its warehouses), allowing the Customer to promptly file a complaint with the courier of their choice and obtain a refund for the value of the goods (if insured). In this case, the product will be returned, with shipping costs paid by the Customer, simultaneously canceling the request for withdrawal.
Once we have received the aforementioned notice of withdrawal, if the procedure is not clear on the website, Customer Service will promptly provide the Customer with instructions on how to return the goods. In this case, the only cost will be the customer to cover the costs of returning the goods to PRIMOS WOMAN DI DE CRISTOFARO FRANCESCA. The goods must be returned intact and in their original packaging, complete with all their parts and without having suffered any damage. In the event of damage to the goods during transport, PRIMOS WOMAN DI DE CRISTOFARO FRANCESCA will notify the Customer of the incident (within the working day following receipt of the goods in its warehouses), allowing the Customer to promptly file a complaint with the courier of their choice and obtain a refund for the value of the goods (if insured). In this case, the product will be returned, with shipping costs paid by the Customer, simultaneously canceling the request for withdrawal.
PRIMOS WOMAN DI DE CRISTOFARO FRANCESCA is in no way responsible for damage or theft/loss of goods returned via uninsured shipments.
Upon arrival at the warehouse, the product will be inspected for any damage or tampering not resulting from transport.
Upon arrival at the warehouse, the product will be inspected for any damage or tampering not resulting from transport.
Except for any repair costs for confirmed damage to the goods, PRIMOS WOMAN DI DE CRISTOFARO FRANCESCA will refund the Customer the full amount already paid within 14 working days from the date of return shipment of the goods. The Customer will be responsible for promptly providing PRIMOS WOMAN DI DE CRISTOFARO FRANCESCA with their bank details in order to obtain a refund. The Customer's right of withdrawal does not apply if the goods have been paid for and collected in-store, as in this case the transaction is transformed into a simple reservation completed as a purchase upon issuance of the receipt or invoice by the store.